Privacy Policy

1) Information We Collect

We may collect information in the following categories, depending on how you interact with the Website.

• Contact and lead details: name, email (if provided), phone number, city/town, and service request details you submit via forms, calls, texts, or messages.
• Service and scheduling details: preferred dates/times, address or service location details you provide for estimates and service delivery.
• Usage data: approximate location (e.g., city/state), pages viewed, clicks, and other browsing actions.
• Device and network data: browser type, operating system, IP address, and other technical identifiers.
• Marketing interaction data: campaign source (e.g., ad platform/referrer), and engagement with marketing communications.

2) How We Use Information

We use information to operate, improve, and market our services. Common purposes include:

• Providing quotes, scheduling services, and responding to inquiries.
• Communicating about appointments, delays, weather reschedules, and service updates.
• Improving the Website, diagnosing issues, preventing fraud, and maintaining security.
• Measuring marketing performance (e.g., which pages or offers drive calls and quote requests).
• Complying with legal obligations and enforcing our Terms.

3) Cookies & Analytics

Cookies are small files stored on your device. We may also use local storage and similar technologies to remember preferences, maintain basic functionality, and measure performance.

If you accept cookies, we may collect limited analytics such as daily unique visits per device and page load counts. If you do not accept, we do not run that tracking.

• Preference cookies: remember your choices (including whether you accepted cookies).
• Analytics: understand which pages are most useful and how visitors navigate the site.
• Marketing: understand campaign effectiveness and improve offers and content.

You can typically control cookies via browser settings. Disabling certain cookies may affect how the Website functions.

4) Sharing & Disclosure

We may share information in limited circumstances:

• Service providers: vendors who help operate the Website, communications, scheduling, analytics, or marketing (acting under instructions).
• Legal and safety: when required by law, subpoena, court order, or to protect rights, safety, and security.
• Business transfers: if we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

We do not sell your personal information in the ordinary sense. Some marketing/analytics practices may be considered “sharing” under certain laws.

5) Data Retention

We retain information only as long as needed for the purposes described in this Policy, unless a longer retention period is required or permitted by law. Retention depends on the type of information and why it was collected (e.g., quotes, customer service records, compliance).

6) Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure.

7) Your Privacy Choices & Rights

Depending on your jurisdiction, you may have rights such as access, correction, deletion, or portability of personal information. You may also have the right to opt out of certain forms of marketing or analytics.

• Opt-out of marketing: follow the unsubscribe instructions in marketing messages (where available) or contact us.
• Cookie choices: you can decline cookie consent; if declined, we will ask again on a later date.
• Access/deletion requests: contact us with enough detail to verify your request and identity.

California residents: you may have rights under the California Consumer Privacy Act (CCPA/CPRA). EU/UK residents: you may have rights under GDPR. We will respond as required by applicable law.

8) Children’s Privacy

Our Website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us so we can take appropriate action.

9) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” above indicates when the latest revision became effective. Continued use of the Website after an update means you accept the revised Policy.

10) Contact

For privacy questions or requests, contact us using the details provided on our Website’s Contact page. Please include your name, the nature of your request, and any relevant details so we can assist efficiently.